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Alcance Aero

Aircraft on ground

Call. Do not wait on a form.

An aircraft on ground is not a routine request. It gets a phone call, a direct answer and our full attention until the part is moving.

Call AOG line+1 (307) 545-8157Call AOG line+55 (47) 99255-9500

What counts as AOG

An aircraft is AOG when a missing or failed part keeps it from a scheduled flight, a required inspection, or safe operation. If that describes your situation, treat it as AOG and call, even if you are not certain a form would have covered it.

Call, do not fill in a form

A web form sits in a queue. A phone call gets a person, right now.

AOG line, United States

+1 (307) 545-8157

AOG line, Brazil

+55 (47) 99255-9500

WhatsApp

+55 62 99332-9293

What to have ready on the first call

You do not need every detail before you call, but having these ready speeds everything that follows.
  1. 1Aircraft tail number
  2. 2Aircraft model
  3. 3Part number and description
  4. 4Quantity needed
  5. 5Airport or location where the aircraft is grounded
  6. 6A direct contact reachable at any hour
  7. 7Which conditions are acceptable

What to expect from us

Once we know you are AOG, here is how we handle it.

Immediate confirmation

You get an answer on the same call, not a promise to get back to you later.

Sourcing in parallel

We check our network for every matching or alternate part number at once, not one supplier at a time.

Updates even without news

If nothing has changed in an hour, you still hear from us, so you are never guessing where things stand.

Real lead times, not optimistic ones

We tell you what shipping and clearance realistically take. An honest answer today beats a missed promise tomorrow.

A note on fees

AOG handling can carry an additional fee, and expedited or weekend freight often costs more than routine shipping. Any such cost is stated before you commit, never added after the fact.

Coverage

AOG requests are answered seven days a week, including outside normal business hours.

What is AOG and how do I request AOG support?
AOG means Aircraft On Ground, a situation where a missing or failed part keeps an aircraft from flying. Contact us through our AOG channel with the part number and tail number, and we will prioritize sourcing and shipping to get the aircraft flying again.
Is AOG support available outside normal business hours?
Confirmed AOG cases receive support outside our standard business hours, since a grounded aircraft cannot wait for the next business day. Standard, non AOG requests are handled during regular hours.

Aircraft on ground now

Call the AOG line.

Skip the form. Tell us the tail number and the part, and we start working it immediately.
Request a QuoteTalk on WhatsApp

An additional fee may apply to AOG requests.